Refund policy

Returns and refunds

New, unused product in its original packaging can be returned within 30 days of pickup or delivery, with proof of purchase, for a refund or exchange.

Cut rolls, opened adhesives and part used product cannot be returned for change of mind.

Wrong or damaged item: let us know as soon as possible, ideally within 48 hours. We replace or refund it at our cost and collect it at our cost.

To start a return, bring the item and your order number to the trade counter at either store, Coburg North or Carrum Downs. Returns in store are free. If you cannot bring a change of mind return in, our drivers can collect it for the delivery fee to your address: free within 30 km of either store, $110 inc GST for 31 to 99 km, $275 inc GST for 100 to 150 km.

Refunds go to the original payment method within 5 days of us receiving the item.

Nothing here limits your rights under Australian Consumer Law.

Coburg North (03) 8683 6514. Carrum Downs (03) 9005 5027. Either store (03) 9900 0801.